Your #1 source for discount and wholesale glassware enthusiast and hydroponic equipment supplies. Proudly Canadian and based on the West coast; we have been working hard behind the scenes for 10+ years. Our experienced group of mentors and industry experts have backgrounds in lighting, plant nutrition and biology, chemistry as well as a combined 60+ years of growing experience. Our goal is to connect you with the best value grow equipment and supplies on the market!
Who We Are
We are avid gardeners with a deep personal interest and pride in everything we grow. It’s more than a hobby, it’s a lifelong commitment to better ourselves and strive to excel beyond average performance. Our passion combined with years of experience is what sets us apart from the others. We know the best products to use in a multitude of hobby to agricultural applications and gladly share this knowledge with our customers.
So if you are a seasoned horticulture grower or you are looking to start up your first ever indoor grow tent we can take care of all your needs. From simple hobbyist garden projects to technical hydroponic systems HydroGrowDirect.com is your one stop source for all your cultivation supplies and equipment.
All products and items sold by HydroGrowDirect.com are intended for use in accordance with any local, or federal laws and regulations. We reserve the right to refuse service and sale to anyone intending on purchasing our products for such use.
In no event shall HydroGrowDirect.com, its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the Website and/or its services, be liable for any damages whatsoever, including, but not limited to, purchasing or using any products for use in an illegal manner.
All glassware (ie. bongs, dab rigs, pipes, vaporizers, etc.) and smoking accessories require proof of Age of Majority, upon delivery, in accordance with provincial/state laws.
We strive to get your purchases to you in the fastest possible manor. All orders are processed and shipped within 1-2 business days.
- Shipping is FREE on all orders of $150 or more within Canada (unless otherwise noted).
- Freight excluded & extra.*
- We reserve the right to cancel or decline free shipping at any time.*
- Free shipping is only valid on full price items. In the event of an error, Hydro Grow Canada will consult with the client to find a solution, but can amend the shipping amount or cancel the order.*
- Price-matched items are not included.*
- Express processing, shipping and alternate options are available upon request, including any applicable fees.
Currently we are striving to provide the best possible service to the Canadian market, but international shipping is available! We’d be more than happy to arrange it with a carrier of your choice; just place your order and we’ll get in touch, or call us for a quote at +1 (778) 585-8739.
Disclaimer: We are not responsible for any import duties or fees due upon arrival. Any extra charges due to import are the sole responsibility of the client. We do our best to prevent any unexpected surprises.
We understand sometimes you change your mind. Our return policy is valid for 30 days. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in it’s original packaging.
For items damaged in shipping, we must be notified within 14 days of delivery.
- HID Bulbs
- Sale Items
- Special Order Items
- Gift Cards
- Downloadable Software Products
To complete your return, we require a receipt, or proof of purchase.
All products are backed by standard manufacturer warranty and may vary in length.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Warranty & Exchanges
We will happily replace items if they are received defective or damaged. If you need to request a return, or exchange, send us an email to [email protected] to arrange an RMA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact [email protected] for RMA and shipping details. Please note: Our posted office address does not accept returns and they will be returned to sender at the senders cost.
The customer is responsible for shipping costs if an exchange or return is granted for an unused item, otherwise return shipping is covered as part of our warrantable exchange program. In the event of an error on our part, we’ll cover the cost of shipping. If applicable, any shipping costs will be refunded upon receipt of your item.
The time it may take for your exchanged product(s) to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee any shipping on your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your initial payment method and merchant, refund times may vary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your payment company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].