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Shipping & Return Policy

Shipping Policy

Canada Shipping

We strive to get your purchases to you in the fastest possible manor. All orders are processed and shipped within 1-2 business days.

  • Shipping is FREE on all orders of $150 or more within Canada (unless otherwise noted).
    • Freight excluded & extra.*
    • We reserve the right to cancel or decline free shipping at any time.*
    • Free shipping is only valid on full price items. In the event of an error, Hydro Grow Canada will consult with the client to find a solution, but can amend the shipping amount or cancel the order.*
    • Price-matched items are not included.*
  • Express processing, shipping and alternate options are available upon request, including any applicable fees.

US Shipping

Currently we are striving to provide the best possible service to the Canadian market, but international shipping is available! We’d be more than happy to arrange it with a carrier of your choice; just place your order and we’ll get in touch, or call us for a quote at +1 (778) 585-8739.

Disclaimer: We are not responsible for any import duties or fees due upon arrival. Any extra charges due to import are the sole responsibility of the client. We do our best to prevent any unexpected surprises.

Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Sale Items
  • Special Order Items
  • Gift Cards
  • Downloadable Software Products


To complete your return, we require a receipt or proof of purchase.
All products are backed by standard manufacturer warranty and may vary in length.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery


Warranty & Exchanges
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to [email protected] to arrange an RMA. The customer is responsible for shipping costs if a warrantable exchange must be proven.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact [email protected] for RMA and shipping details. Please note: Our posted office address does not accept returns and they will be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your payment company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

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